PROJECT 11
SifatCall (Government)
Platform for mass communication with citizens and service quality surveys
- IP telephony
- Survey
About the system
SifatCall is an auto-dialer and call center platform. The system automatically delivers a pre-recorded voice message to citizens, conducts a survey through keypad responses and, when needed, connects the call to a responsible employee. Results are automatically turned into reports.
The problem it solves
Calling thousands of citizens and collecting feedback on service quality manually requires a great deal of time and staff.
Key features
- 01
Auto dialing
Mass calls to many numbers
- 02
Voice message
A pre-recorded audio message
- 03
Keypad survey
Citizens respond by pressing a key
- 04
Transfer to operator
Routing to the right employee
- 05
Campaigns
Scheduling calls in advance
- 06
Reports
Analysis of responses and results
Results
- Communication with citizens speeds up
- Service quality is measured
- Operator workload decreases
Who it’s for
- Government services
- Khokimiyats
- Call centers
Want to deploy this system?
Leave a request and we’ll discuss the right option for your organisation.